Returns & Exchanges
At Exclusive Furniture, we want you to be completely satisfied with your home investment. If your purchase doesn't perfectly fit your space, our streamlined return process ensures a hassle-free experience within 30 days of delivery.
Initiate Your Request
Contact our customer concierge team via email or phone with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare for Pickup
Ensure the furniture is in its original condition and securely packaged in the original boxes to prevent damage during transit.
Schedule Collection
A member of our white-glove logistics team will contact you within 48 hours to schedule a convenient time for the item inspection and pickup.
Receive Your Refund
Once the items are inspected at our warehouse, we will process your refund to the original payment method, minus applicable restocking and shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing